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Never delete a time entry. Use the "Reject" function in the approval workflow, or mark it as "Non-Billable." Deleting entries destroys your true cost of delivery.
ConnectWise uses to categorize work. You can have separate boards for: Help Desk: Immediate reactive issues. connectwise ticketing system
"We’re drowning, Marcus," she said, pointing at the monitor. "We missed a ticket from the CFO yesterday because it got buried in a reply-all chain about the breakroom microwave. We’re reactive. We’re stressed. We’re broken." Never delete a time entry
"We have a portal, too," Elena added, feeling a surge of confidence. "You can log in anytime to see the status of all your requests without calling us." You can have separate boards for: Help Desk:
Elena looked at the clock. It was 4:55 PM on Friday. In the old days, she would be sweating, typing furiously to clear the queue so she could go home.
"One hundred tickets resolved in ten seconds," Marcus said, walking by with a coffee. "That’s the power of automation, Elena. Now you can focus on the printer that’s actually jamming, instead of the fake email panic."
"Where is the update on the server migration?" he barked. "I emailed support twice this morning!"